This article was originally published on the SAP Conversational AI Blog under A Guide To Designing A Great UX For Your Chatbot by Shilpa Tripathi (thats me! :)) and has been repurposed for the UX Collective.

So your customer-facing teams are inundated with inquiries that are repetitive and mundane, draining employee motivation and resources. You get an idea, “let’s create a chatbot!” You do. But people don’t use it. The experience feels a little worse than a search engine and a little better than a static FAQ page. What went wrong?

In this blog, I uncover some simple tips that…


Me & Jennifer Du at UXPA 2018

As you all can see from my intro blurb, I am currently swimming in HCI all day, every day(I’m a masters student studying Human-Computer Interaction Design at UCI). As a part of providing us a balanced education, our amazing Program Director Gillian Hayes hooked us up with a conference pass to UXPA 2018 held in gorgeous Puerto Rico this year.

How was my Puerto Rico trip? That’s this blog.


Here is a list of my top 13 best UI/UX portfolio practices after 150+ hours of designing, 3 iterations, feedback from 10 industry professionals & 2 recruiters, researching a myriad of books, posts and one (rather basic) seminar.

As Published in the UX Collective.

NOTE: UI and UX are two different fields but the truth is, most companies do not have the resources to hire for both positions. You can use the following points for both/either specializations and adapt them to suit your prospective employer!

1. Everything on the Home Page.

Your future employer has very little time to hone in on how you will bring value to their enterprise. Remember to SHOWCASE THE UNIQUE VALUE YOU BRING.

The Apple homepage is a great example of how to use your homepage for maximum impact.


Here is a list of my top 13 best UI/UX portfolio practices after 150+ hours of designing, 3 iterations, feedback from 10 industry professionals & 2 recruiters, researching a myriad of books, posts and one (rather basic) seminar.

NOTE: UI and UX are two different fields but the truth is, most companies do not have the resources to hire for both positions. You can use the following points for both/either specializations and adapt them to suit your prospective employer!

1. Everything on the Home Page.

Your future employer has very little time to hone in on how you will bring value to their enterprise. Remember to SHOWCASE THE UNIQUE VALUE YOU BRING.

The Apple homepage is a great example of how to use your homepage for maximum impact.


Think of a travel coffee mug. What do you see?

Maybe a cup that looks like this:

Maybe a lid that looks like this:


In 2007, I was working at a small candle company called Illuminations. Mine was a little shop perched on the third floor of Valley Fair Mall in San Francisco. It appeared as a den, lit by hundreds of twinkling candles that I was responsible for lighting during my many evening shifts after school. You know how they say that you get tired of whatever you sell? Work at In-and-Out, hate In-and-Out? Not for me. Not at Illuminations. Working in this candle den after a full day of school ignited a passion for candles that continues to burn bright. Notice the…


I ordered Indian food today. Well, for me…just food. When I opened the sizable brown paper bag, I was shocked that with every entree, I had an equal quantity of rice. So, four entrees, four rice boxes. World. Rocked.

Why did the amount of rice rock my world? Because in India, that’s how much rice is eaten in proportion to the “sabji” and “dal” (in western translation-entrees).

What other cultures fail to recognize is that rice is technically the “entree” in Indian cuisine. The mentality is that you mix items like veggies, lentils, meat, etc. into rice rather than combine…


What I learned from my MHCID (Masters in Human-Computer Interaction Design) intensive at University of California, Irvine.

I’m not going to write about how my intensive week at the University of CA, Irvine for my masters in Human-Computer Interaction was. (It shook my world.) I’m not going to tell you who I met or what lectures I had or how I wish I could have food catered to me like that for the rest of my life. (You can drop a comment or reach me for that information.) No. I’m going to tell you how the intensity of the powerful…

Shilpa Tripathi

Driven by what moves us, separates us & unites us in our experiences. | Product Design @ SAP CAI | Silicon Valley Next Talent Alum & Mentor | MHCID@UCI

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