Process Before People

When business gets busy, one of the first instincts is to add more people. There’s lots of work to do, and people do work. It then follows that lots of work means lots of people.

I prefer processes over people. If there’s lots of work to do, how can you make that less work, but with the same outcome? Sometimes I’ll settle for a lot less work, but with a little less outcome.

The more I work on processes, the more work I’m able to produce with the same amount of resources.

And when I have a really great process, yes, sometimes I can then hand it off—to other people.

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