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Support the 1771 Technologies Way
How We Structured LyteNyte Grid Support
When we started 1771 Technologies and launched LyteNyte Grid on the market, we wanted every aspect of our company, not just our products, to embody our philosophy of ‘seamless simplicity’. This included the way we packaged support.
Support shouldn’t feel like a paperwork drill designed to cure insomnia. Too many software companies make you wade through different support tiers and bolt-ons like you’re applying for healthcare insurance, rather than buying a React data table component. We don’t want that. We wanted support to be so simple that you understood it instantly.
LyteNyte Grid: Talking Support
With LyteNyte Grid, comparing a dozen support plans is unnecessary. We keep it painfully simple and offer only two commercial license plans, Developer PRO and Organization PRO. Both come with a clear, baked-in support plan, so you can skip figuring out whether you need premium, platinum, or “ultra platinum diamond elite plus” support.
All you need to consider is how many developers your license should cover. That’s it.
If you’re on a Developer PRO plan, you get 12 support requests per licensed developer, a 24-hour response time, and a full year of technical support. You also gain access to every update, upgrade, and new release we ship during those 12 months.
The Organization PRO plan is like Developer PRO after it hits the gym and takes life more seriously. You still get the 24-hour response time, but now each licensed developer gets 24 standard support requests a year. On top of that, you get six priority requests (16-hour response time) and 2 critical requests with an 8-hour response time. And yes, a dedicated relationship manager who knows your name and possibly your coffee order.
No upselling, no unexplained charges buried in fine print. Everything is made clear on the pricing page.
Why GitHub? Because You’re Already There
We chose GitHub as our main support channel because it’s a platform with which developers are already familiar. You’re already there, poking at pull requests and writing meaningful commit messages, so why reinvent the wheel and drag you to an alternative portal?
So, when it comes time to submit a question, request an innovative feature, or, sadly, report a bug (we’re not angry, just disappointed we didn’t catch it first), you’re already versed in the art of GitHub Issues. Whether it’s filtering, grouping, pivoting, or pagination in a React data grid, you know the procedure. It’s easy, fast, and straightforward… like muscle memory, but for complaining in a way that works.
However, it’s not just about convenience, although we feel like heroes for sparing you another login. Using GitHub keeps us accountable. That means anyone can see how we respond, how quickly we squash bugs, and how we handle your feature requests (even the strange ones).
We don’t hide existing issues behind a private ticketing system, as if they were classified state secrets; we keep them out in the open, so you don’t have to find out what support is like only after you’ve paid. With us, you can check our GitHub any time and judge for yourself.
Naturally, not all issues should be public. For sensitive stuff, like a confidential bug report or a security concern, you can report it privately through the 1771 customer portal or contact us directly. We support private reporting when the situation calls for discretion.
Support Without the Guess Work
Support isn’t just about submitting requests into a black hole. It’s about setting expectations so nobody gets an anxiety attack waiting for a reply. That’s why every PRO license comes with clearly defined response times.
A Developer PRO license plan gives you a 24-hour response time on all requests. Organization PRO does too, but it also lets you escalate issues when things get spicy and comes with a dedicated relationship manager who’s in the loop.
There’s no hidden upgrade needed to get real help. Everything we offer is spelled out in plain daylight. Everything we promise is backed up by how we handle GitHub issues, not a glossy brochure written by a marketing intern on a sugar high.
With LyteNyte Grid, it’s as vanilla as a JavaScript UI component. If your license needs to cover 1 to 50 developers, go with Developer PRO. If you need to cover more than 50 developers, that’s where Organization PRO comes in. Developer PRO teams get solid support. Organization PRO teams get a dedicated contact point and an option to escalate issues.
No need to Frankenstein together a custom package. We already did the thinking, so you don’t have to. Just pick your lane and go.
In the End, it’s About Transparency and Trust
Support shouldn’t feel like feeding tokens at a casino slot machine. You shouldn’t have to hope you will get the help you need. Our whole approach is designed to remove that uncertainty. Use GitHub for public issues. Use the customer portal or email for private ones. Everything is visible, auditable, and can be tracked. No smoke, no mirrors, no support roulette.
Simple, honest, and developer-first is how we do support at 1771 Technologies.
Get Started Now
- Try the interactive demo. See LyteNyte Grid PRO in action.
- Compare license plans. Choose the right fit for your team.
Or start building with the free LyteNyte Grid Core edition. It’s open source, memory efficient, and ready to drop into your next React project.
