Welcome from Andrew

HouseWithNoStepsAU
Aug 28, 2017 · 2 min read

Welcome to our 2017 Annual Review. I hope you enjoy reading about the work we do, our achievements, and the impact we’ve had on the lives of people living with a disability, their families and carers.

Here are my top highlights and achievements from the 2016/2017 financial year:

1 — The rate of growth we’ve been able to achieve

  • We now support 3,600 total customers as at 30 June and 1,351 customers through the NDIS — up 93%
  • We now have 259 locations across five states and territories
  • Our revenue has grown by 13%
  • We have grown our Early Childhood Intervention footprint to 4 regional hubs.

2–Being awarded NSW Government accommodation services

  • We were successful in all five service groups we contested (Sydney, Illawarra/Shoalhaven, Southern NSW, Northern NSW and New England)
  • As a result we’ll gain 600 new customers, 81 new group homes, and 6 respite centres
  • Over 1,000 transferring staff will join us, bringing; skills, experience and customer relationships
  • This achievement is a testament to our excellent reputation.

3 — Our commitment to strategic innovation and renewal

  • We have committed to a three-year plan to systematically address strategic risk through strategic innovation
  • We have established a team, built capabilities, and have begun to develop strategic options
  • We have invested in technology to renew and streamline our business processes.

4 — Evolving to meet the needs of our customer

  • Exceptional staff engagement in the joint redesign of our Support Services to a Fit For Purpose operating model
  • Positive, trust-based relationships with our union partners; the Australian Services Union and The Services Union (Qld).

5 — Investing in excellence

  • We are proud to have held our first human rights conference
  • We have a dedicated, independent Quality team
  • We invested in a trauma-informed and complex behaviour practice
  • Growth in the provision of enhanced supports
  • Intensive customer service training for over 1,500 staff
  • Strong investment in staff development and practice excellence
  • We are proud to have launched our Innovate Reconciliation Action Plan.
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HouseWithNoStepsAU

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2017 HWNS Annual Review

As one of Australia’s leading providers of disability services, we are dedicated to ensuring people witha disability have a fair go with greater choice,control, and freedom.

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