Rethinking Feedback
Much has been written about the need for feedback. We’ve heard that without it, people won’t be able to fix their issues or learn from their mistakes.
I agree when done right, feedback can be very beneficial, but just because you are skilled at delivering feedback or see an opportunity to offer feedback doesn’t mean you should.
There are times when people aren’t ready to hear the truth. There are times when your clients and their employees have so much going on that “feedback” isn’t the most immediate thing they need.
Before offering feedback, try asking these four questions.
1) Is it the truth or is it your version of the truth?
2) Is it fair to all concerned?
3) Will it build goodwill and better relationships?
4) Will it be beneficial to all concerned?
If “yes” isn’t your immediate response, try keeping quiet. Sometimes silence can take a relationship further and make it stronger than any amount of feedback ever could.
