MICROSOFT DESIGN EXPO: Empathy at Scale

Personal Weekly Reflection

Jay Huh
Jay Huh
Jan 15, 2019 · 53 min read

Week 01 — Introduction (19.01.14 ~ 01.20)

talking with Magaret and Ben (Jan 14th, 2019)
Research on empathy (Jan 20th, 2019)

Empathy vs Sympathy

Learning/teaching Empathy

Triggers of Empathy

Self Empathy

Ideation on 17 UNSDGs (Jan 18th, 2019)

Week 02 — Territory Mapping (19.01.21 ~ 01.27)

Territory Map Ideation (Jan 22th, 2019)
Territory Map 01 (Jan 22th, 2019)
Territory Map 01 (Jan 22th, 2019)

HMW Question

Connection to SDGs

Connection to SDGs (Jan 24th, 2019)

What did you learn this deliverable?

What are you most proud of?

What did your team do really well?

What did you question about your experience?

What changes or additions should your team make to the team contract?

NIMBY Problems (Jan 25th, 2019)
Ideation on Service Workers (Jan 25th, 2019)
Research Plan (Jan 25th, 2019)

Week 03 — Exploratory Research Plan (19.01.28 ~ 02.03)

(Left to Right) Francis Carter, Kristin Hughes
Ideation on Specific Problems of Low-wage Service Workers (Feb 1, 2019)
Our Definition of Empathy (Feb 1, 2019)

Week 04 — Conducting Research (19.02.04 ~ 02.10)

Meeting outside (Feb 2, 2019)

01. Worker Interview Questions

Interview questions for workers

02. Student Interview Questions

Interview questions for students

03. Appreciation/Break up Letters

Appreciation/Break up Letters for job and student

04. Emotion Map & Priority Sorting

Priority cards and graphs
Interview with Joe & Jason (Feb 5, 2019) / Interview with Davon (Feb 6, 2019)
Research Synthesis #01 (Feb 9, 2019)
Research Synthesis #02 (Feb 9, 2019)
Research Synthesis #03 (Feb 9, 2019)

Week 05 — Discovery and Exploratory Research Synthesis Presentation (19.02.11 ~ 02.17)

Presentation (Feb 13, 2019)

01. Why Low Wage Service Workers

02. Problem At Scale

03. Territory of Exploration

04. Research Process

05. Insights

06. Opportunity for Empathy

07. Design Imperatives

08. HMW

Week 06 — (19.02.18 ~ 02.24)

Liz Sanders — Participatory Design Special Session (Feb 15, 2019)
Liz Sanders — Participatory Design Special Session (Feb 15, 2019)

Workers

Consumers

Manager

Developing the activities (Feb 23, 2019)

1st Activity — Persona Building

2nd Activity — Community Reflection

Pilot Test with Chen (Feb 23, 2019)
CMU Food Custodial Workers (Feb 23, 2019)

Week 07 — (19.02.25 ~ 03.03)

Pilot Test with Cat & Gautham (Feb 25, 2019)
Research Workshop with Service Workers(left) and Students(right) (Mar 1~2, 2019)
Research Workshop with Service Workers (Mar 1, 2019)
Research Synthesis (Mar 2, 2019)
Research Synthesis (Mar 2, 2019)
Research Synthesis (Mar 2, 2019)

Week 08 — (19.03.04 ~ 03.10)

01. Recapping

02. Research Overview

03. Research Process and Synthesis

04. Insights

05. Two Personas

06–1. Concept 1: Encouraging Consumer-Worker Co-operative

06–2. Concept 2: Harnessing Community Data to Build Solidarity

Week 10 — (19.03.18 ~ 03.24)

Framing and Futuring

Framing our solution space (Mar 19, 2019)

Concept Generation

Roses, Buds, and Thorns

Generating and synthesizing concept (May 23th, 2019)

Week 11 — (19.03.25 ~ 03.31)

1. Finding Commonalities

2. Gamification

Digital Stamps (Mar 27th, 2019)
Carbon Consumption (Mar 30th, 2019)
Possibilities of tech (Mar 28th, 2019)
Sharing feedbacks on our concept (Mar 30th, 2019)

Feedback From Consumers

Feedback From Workers

Feedback From Management

JTBD (Mar 30th, 2019)

Service Workers

Conscious Workers

Week 12 — (19.04.01 ~ 04.07)

Initial Wireframe (Apr 1th, 2019)
Initial Wireframe (Apr 1th, 2019)
Script & Questions (Apr 1st. 2019)
Feedback from consumers (Apr 1th, 2019)
Feedback from a worker’s perspective (Apr 3th, 2019)
Refining Wireframe (Apr 7th, 2019)

Week 13 — (19.04.08 ~ 04.14)

Our Problem Space and HMW Statement

Evaluative Research Presentation (Apr 10th, 2019)

Why Solidarity

Evaluative Research Presentation (Apr 10th, 2019)

Visioning — Why Cooperativism

Evaluative Research Presentation (Apr 10th, 2019)

Cooperativism & Our Concept, Common Ground

Evaluative Research Presentation (Apr 10th, 2019)

Wireframes & Scenario

Evaluative Research Presentation (Apr 10th, 2019)

How We Got Here

Evaluative Research Presentation (Apr 10th, 2019)

Week 14 — (19.04.15 ~ 04.21)

Ideation for Final Presentation (Apr 15th, 2019)
Timeline (Apr 15th, 2019)
Taglines & Narratives (Apr 16th, 2019)
Concept Video Storyboard (Apr 17th, 2019)
Visiting REI Co-op (Apr 18th, 2019)

Week 15 — (19.04.22 ~ 04.28)

Branding References from pinterest.com & dribbble.com
UI Design First Iteration (Apr 26, 2019)
UI Design Development (Apr 27, 2019)
Common Ground Logos (Apr 27, 2019)
Contribution Visualizations (Apr 27, 2019)

Week 16 — (19.04.29 ~ 05.05)

Script

The Script (May 5, 2019)

Storyboard

The Storyboard (May 5, 2019)
Final Logo (May 5, 2019)

Week 17 — (19.05.06~ 05.10)

Final Presentation (May 10, 2019)
Final Presentation — Problem Space (May 10, 2019)
Final Presentation — Stakeholders & Insights (May 10, 2019)
Final Presentation — HMW & Our Definition of Empathy (May 10, 2019)
Final Presentation — Why Co-op? (May 10, 2019)
Final Presentation — Commit, Connect, and Contribute (May 10, 2019)
Final Presentation — (May 10, 2019)
Club 33

51712_Grad Design Studio II

A course by Peter Scupelli | Carnegie Mellon University |…

51712_Grad Design Studio II

A course by Peter Scupelli | Carnegie Mellon University | Spring 2019

Jay Huh

Written by

Jay Huh

@CMU MDes Candidate | http://jayhuh.com

51712_Grad Design Studio II

A course by Peter Scupelli | Carnegie Mellon University | Spring 2019