…..or help them be more productive at their work! I’m pretty sure at one point or another you would have heard your engineering team complain that X, Y, and Z information is missing from the JIRA ticket. Or, the fact that Support tries to get almost every bug prioritized as…

Conferences are an important part of culture at Kayako! Everyone is encouraged and supported to attend them. I work in Support team. …

When I was at uni (2nd year), I saw it on the notice board that the govt. is running a teaching assistant internship scheme wherein uni students can go and work as a teacher assistant in a nearby school. They could decide the days and subjects with the school. …

Sandy travels domestic….!! Yeah, that’s the hashtag we came up with when I took my first ever domestic flight with friends: #sandytravelsdomestic! I was travelling to Lucknow with two of my friends. One of them was from Lucknow itself and was travelling back home for the long weekend on Holi…

In the customer support/service world it is very easy and quick to succumb to burnout. Reason being, you deal with customers (real people)and it can be emotionally and mentally draining. You have to make sure you give 100% empathy even in the situations where you want to freak out or…

OMG! You already comparing it to being Hit-Girl?! Well, it’s true that we don’t just sit there and answer chats and cases from customers! We’ve a very interesting life/job role….and let me walk you through it! :D I log in and start my shift around 10 in the morning (even…

The answer is: don’t sell it….instead sell your company values and your company culture! Selling them will automatically sell the product for you. Think of yourself as a customer and ask yourself: Why am I loyal to brand X? Why did I never think of switching from X to Y…

Sales and Support are a goner?? Its natural for any business to think that they need a Sales and a Support team to carry out their business operations. After all these are their face to the world— their customer facing teams. …

…to meet the deadlines? When I was in my second year at University, that’s when I was introduced to the concept of ‘Software Project Management.’ I was taught all the basic concepts that it involves but we were also told (rather cautioned)that it was very rare that projects actually end…