My Last Day at Kayako…..

It’s still a fresh memory when three years ago Kayako contacted me for this job. During these three years I have been one of the proud contributors to the Support team. I started as a Customer Advocate and from there I went on to be a Subject Matter Expert (SME) before donning the hat of a Senior…

How Support Teams can Support Engineering Teams!

…..or help them be more productive at their work!

I’m pretty sure at one point or another you would have heard your engineering team complain that X, Y, and Z information is missing from the JIRA ticket. Or, the fact…

My first public speaking gig!