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Navient responded that “there is no expectation that the servicer will act in the interest of the consumer.”

How could this company every be issued a contract to service federal student loans again? This behavior from a company that is suppose to handle and guide students through their loan repayment. Has no right to have the buyer beware attitude. An they should never be issued a contract to provide that service again! Betsy DeVos has proven beyond any doubt that she is unfit to hold the office of Secretary of Education.

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