Social safety net programs should strive to reduce the friction in the lives who need help — because they are the Americans who already have the most friction in their lives. That is what we work to do every day at Code for America.
As design professionals, we shouldn’t let ourselves think there’s any magic in Design Thinking. Our teams, stakeholders, and executives can believe in it, but we shouldn’t. To do so would be to depend on Design Thinking having magic and such magic doesn’t really exist.