Alain Lesage
Conseiller en affaires et coach d'entrepreneur, féru de communications et de Web
Highlighted by Alain Lesage
From New in Basecamp 3: Message Types by Jason Fried
One of the best ways to improve a product is to look at hacks and workarounds your customers have come up with, understand the why behind the how, and then figure out how to turn those little innovations into full-blown features so everyone can benefit from them.