Feature #4: Online ordering and reservation of appointments
We all want to be able to do everything online these days. It saves time, money and our nerves. Making appointments for different services often puts us into a bad mood, especially because it is difficult to get hold of a professional on the phone, and even when we do, we still have to work out a suitable time that is suitable for both parties. On the other hand, we almost always interrupt the professional somewhere in the middle of his work, and then he has to take those extra few minutes for scheduling and coordinating, while still doing an additional 3 things simultaneously because of a lack of time. It also takes a while to synchronize appointments via e-mail, because the customer does not know when he is free, and the professional does not know when the customer has time.
Članek je na voljo tudi v slovenščini TUKAJ.
Although the trend is slowly being reversed in Slovenia, there are still only a handful of such professionals who offer online ordering and appointment reservation services. The 3Gloco platform will offer exactly this — fast online ordering and the reservation of appointments.
Health and beauty services, in particular, are those where making an appointment is necessary, as the professional can only handle as many customers as she has staff. These such services are those that we need on a regular basis, or at certain intervals, and thus form a part of the things we must take care of, on a monthly basis. Using an online ordering and booking program, customers always know when their professionals have free time available and are then able to make an appointment with just a few clicks.
For example, it often happens that people cancel their appointments with professionals at the last minute, which means lost profits for the professionals because they are not able to get new customers in such a short period of time who could fill that exact time slot. The function of fast online ordering and the booking of appointments allow customers to see these sudden free time slots, and in the event that they need a service as soon as possible, or perhaps have some time that day, both the client and the professional will be happy to fill the gap.
Not only in the field of nursing and health services, but also in reserving tables in the hospitality industry and so on, can this now be done easily and online. And what else can you order through this simple tool? You can rent a sports hall, a playground, a massage, escape rooms, casinos, hostels … and much more!
The system will thus be adapted to the various specifics of the area where it provides time and money savings to professionals and customers.
How would this work in Sonja’s hairdressing salon?
Sonja, a hairdresser, has customers constantly knocking on her door, even though it has a sign: appointments only. Of course, many of them, especially women, do pre-order, they arrange, coordinate things with her on the phone, and while she does this with the new client, the client in the salon looks nervously at the clock. How awesome would it be if customers could go to her website (yes, she currently does not have one, because she does not have time) and simply choose the time slot suitable to them and make an appointment online? The customer would receive an SMS reminder prior to the visit, when the appointment is only a short time away, while the hairdresser would have an automatically updated list of clients on a daily basis, depending on available time slots.
Sonja, although not being familiar with the technology, will get used to her system in a few days, and her clients too. She will have more time to devote to her primary service — doing haircuts, and her services will also be done without unnecessary distractions, thus raising the quality of the service. And her customers will feel appreciated that she took the time just for them and that she devotes herself only to those hours, as well as saving a lot of time and reconciling things with her new online ordering service.
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More about the project: www.3gloco.io