5CAWhat is Workforce Management? (and why you should care)The benefits of a well-managed workforce are clear and many.Jun 12, 2019Jun 12, 2019
5CAIntegrated Community DevelopmentIf you’re not laying the foundation for community engagement as part of your product development roadmap, you’re already falling behind.Jun 5, 2019Jun 5, 2019
5CACCPA vs GDPRThe main question that businesses who’ve prepared for GDPR are asking themselves is: do I need to be ready for CCPA too?May 29, 2019May 29, 2019
5CASecuring our work from home workforceConsumer support over any channel, in any language, at any time: It makes for a great story but it also presents a challenge.May 22, 2019May 22, 2019
5CAHow self-scoring leads to better customer interactionsWe’ve probably all heard of Q&A before, but what if we turn that top-down model on its head and instead embrace a collaborative approach?May 8, 2019May 8, 2019
5CAWhy customer service is key to delivering great CXCustomer experience (CX) must be one of the most popular catchphrases being used by businesses today.Apr 25, 2019Apr 25, 2019
5CAStarting small with analytics: A little data goes a long wayMost companies find it very difficult to calculate customer service ROIApr 11, 2019Apr 11, 2019
5CAAre you really listening to your customers?The most successful companies make listening and understanding their customers a vital part of their business strategy.Apr 11, 2019Apr 11, 2019
5CAGDC 2019 Wrap-UpFrom the huge list of top-notch talks to great exhibitions of indie games.Apr 4, 2019Apr 4, 2019
5CAHow to hire your first customer service representativeHow do you find and recruit the ideal candidate? Someone who will care genuinely about helping your customers.Apr 4, 2019Apr 4, 2019
