Digital BSS Platforms: Redefining Telecom for CSPs in the Digital Age

Mehul Patel
3 min readOct 20, 2023


In the rapidly evolving digital era, the swift pace of technological progress has rendered older Business Support Systems (BSS) less adaptable. This presents a significant challenge for telecom companies striving to keep pace with dynamic market requirements. Furthermore, these legacy BSS solutions are frequently isolated in their operations, resulting in inefficiencies and inconsistent customer experiences. The cost associated with maintaining and upgrading these aging systems can also encumber telecom companies, constraining their capacity to invest in innovative technologies and services. This calls for a need to invest in novel digital BSS solutions. A telecom digital BSS platform can help CSPs maximize return in the 5G era.

Need to become a digitized company

Becoming a Techco in the telecom industry entails a transformative shift from the traditional telco business model to one centered around technology. This evolution aligns telecom companies more closely with customer preferences, product development, and an iterative approach to building products, akin to modern internet companies. The paramount goal is to foster innovation and enhance customer experiences by seamlessly integrating telecom offerings into customers’ lifestyles.

A telecom digital BSS platform can assist CSPs in boosting revenues by tapping into new industry use cases, meeting enterprise demands, or even venturing into uncharted territories with digital brands to broaden their market reach. The inclusion of these ambitions in business objectives marks the initial stage of a telco’s transformation into a genuine Techco.

Why do CSPs need digital BSS solutions?

In the landscape of CSPs, the emergence of 5G stands as a paramount catalyst driving substantial transformations in Business Support Systems (BSS). Historically, BSS frameworks were meticulously crafted to cater to the needs of earlier generations of telecom networks. However, the advent of 5G has ushered in an era marked by soaring demands for services such as the Internet of Things (IoT), virtual reality, and edge computing.

To put it simply, the traditional BSS systems, rooted in legacy technologies, may find themselves ill-equipped to efficiently monetize the copious volumes of data generated by 5G networks and associated devices. This incapacity could lead to critical latency issues and unacceptable delays — outcomes that various industries simply cannot afford in an age defined by real-time connectivity and responsiveness.

Advanced digital business support system — need of the hour

An advanced digital BSS platform enables operators to capitalize on the data network by offering creative, tailored services, and enhancing subscribers’ digital experiences. With the advent of 5G, CSPs face the challenge of adapting to new business models and dynamic usage scenarios without costly backend code modifications. A centralized product catalog integrated into a BSS platform allows companies to quickly adapt to network advancements and changing demands, helping CSPs navigate 5G complexities and seize emerging market opportunities.

Digital BSS for Telecom Migration to Cloud Solutions

The telecom sector is gradually migrating BSS to cloud-based solutions, which offers telecom businesses cost savings and increased flexibility. The objective is not to completely overhaul existing IT systems and begin from scratch, instead aiming to supplement them with next-generation technology in a staged strategy that ensures smooth business continuity.

A modern digital business support system improves organizational productivity and cost-effectiveness, particularly in crucial areas like handling orders, post-sales, and service assurance. Cloud technology’s widespread acceptance provides CSPs with a feasible, scalable, and adaptive alternative for optimizing their operations.

Canvas, a telecom digital BSS platform is more than just software; it enables business transformation for CSPs. In a rapidly changing telecom landscape, digital BSS provides the agility, innovation, and customer-centricity that CSPs need to thrive. From enhancing customer experience to protecting revenue and driving operational efficiency, the impact of digital BSS solutions is significant. As we move deeper into the 5G era and witness the continued growth of IoT, CSPs that embrace digital BSS for telecom will be better positioned to lead and succeed in the digital age.

Interested in learning more about Canvas, a digital BSS platform from 6D Technologies?

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