Make safe shopping experience for customers in these simple steps
With the recent increase in crime rate , it has made people scared about carrying out their daily routines or activities like shopping . It’s very essential to make your customers feel secure and happy .As a Manager of a store you can use these tips to create a safe shopping experience for your customers.
Install video monitoring systems and Metal systems
Installing video monitoring equipment at the check-out stations,entrance,exit doors and in every nook and corner of the store helps customer to feel secure.The video feed can be accessed by law enforcement in case a crime occurs at your place.Installing a metal detector at the entrance of your store can help you to prevent someone from bringing a deadly weapon in the store.
Create a full proof evacuation plan
Creating a evacuation plan helps you and your staff to know what to do and how to handle stuff incase of an emergency.In such cases people might not know what to do or whether to leave the store or stay there .Creating an easily escapable store is the best way to make your customer feel secure.Your plan should be well practised with your staff ,so that they know how to act in emergencies .
Learn to handle emergencies
Knowing what to do in an emergency situation is critical while running a business.Prepare your staff to handle a natural and man made emergency in your store.They must know how to handle a person’s medical emergency ,a rush or a stampede of customers.These skills will you to keep yourself and your customers calm in case of an emergency.
Hiring security guards
You can also improve a store’s safety by hiring security guards.Having a security guard on board makes customers at ease to the fact that the security is ready to take action in case of a theft or a crime
You can also know what else the customers want with the help of an customer feedback system .This will help you to keep your costumers satisfied as you are fulfilling their needs, as customer satisfaction is the main goal.
