Kinny ChenginUXmilkLaptop loaners as cabin service enhancers? Just. No.Air India likely to offer laptops to business class passengersFeb 5, 2018Feb 5, 2018
Kinny ChenginUXmilkBYO bag-tagLufthansa Group rolls out electronic bag tags with BAGTAG partnershipFeb 4, 2018Feb 4, 2018
Kinny ChenginUXmilk“More quality and quantity”British Airways (BA) revamps their in-flight catering offeringsFeb 4, 2018Feb 4, 2018
Kinny ChenginUXmilkThe joys of North American #PaxEx, free snacks editionThe acts of American-based legacy airlines, where they continually shift the passenger experience goalposts, have mostly become (notable?)…Feb 13, 2016Feb 13, 2016
Kinny ChenginUXmilkAn airline should never declare a holiday during a holiday!The season for travelling is bestowed upon us once again (Chinese New Year), and a certain airline has proudly advertised its own…Feb 6, 2016Feb 6, 2016
Kinny ChenginUXmilkJAL DoctorJapan Airlines (JAL) to introduce a registration system for doctorsFeb 5, 2016Feb 5, 2016
Kinny ChenginUXmilkLessons in disruption management from the #LionAirDelay incidentApr 4, 2015Apr 4, 2015