It’s no secret that today, when one unhappy comment on the internet can tear your reputation apart — customer service, especially on social networks, is a big deal.
How to Not Mess Your Social Customer Service
Sonakshi
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This is very true. We can no longer hope that no one hears about a negative comment or review, not when the world is interconnected via social media. And it’s not just words either, videos and images are making sure that everyone keeps their noses clean!