Fraud Operations Analyst

Santa Clara, California | Financial Industry

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We are seeking a Fraud Operations Analyst for a very important client

This position is responsible for conducting detailed analytical reviews of potential suspicious activity in a high volume, fast paced environment.

The role requires attention to detail and the ability to conduct research and analysis quickly and efficiently of clients, people or entities through public records, media and internal tools; also may include client contact.

Daily deadlines must be met to ensure transactions are posted timely without client impact.

This position includes work on Fraud Monitoring Operations or Electronic Fraud Investigation Teams.

The following responsibilities will be associated with FMO job functions:

Investigate suspect On-us in-clearing checks for potential fraudulent activity.

Review deposits for potential kiting or check fraud activity.

Review, identify, analyze, and report suspicious deposit account activity.

Conduct research on all check fraud referrals from both external sources and internal business partners.

The following responsibilities will be associated with EFI job functions:

Monitoring all activity conducted via company Online Banking platform for potential fraudulent activity.

Investigate malware situations.

Review Out of Band Authentication requests for legitimacy.

Each function requires the following:

May be responsible for the preparation and presentation of Suspicious Activity Reports for filing with the Federal Government.

Review and investigate Phishing referrals, work with Cyber Security Incident Response team and clients to educate them so they don’t fall victim to social engineering emails.

Monitoring high risk accounts.

Participate in miscellaneous projects as assigned by the Manager.

Work closely with Internal and External clients.

Work to recover funds quickly and efficiently when necessary and will be required to partner with clients, internal teams, other banks and law enforcement.

A variety of other operational functions which some can be technical in nature: These include fraud detection, monitoring, and reporting.