Systems Support Analyst 4

Charlotte, North Carolina | Financial Industry

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- Primary responsibility for providing support for IPM, CoverageNet and IBDM applications

- Provides support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services

- This System Support Analyst will use a comprehensive knowledge of multiple technical disciplines including MS SQL, SSIS 2008/2014 & Autosys

- Position will work closely with our internal business partners and other technology teams

- Define, document and implement processes and procedures for supporting client / server technologies

- Recommend changes to assure SLAs can be supported

- Analyze performance trends and recommend process improvements

- Assure quality, security and compliance requirements are met for supported areas

- Work with developers and application owners to implement the change & document it

- Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager

- Ensures all nightly production batch trails are completed on time based on SLA commitments

- The position requires strong sql skills

- He/she must have desire to independently research, analyze and propose solutions to production issues

- The ideal candidate will be self-motivated, able to work both independently and collaboratively across technical and business organizations. Position may require after-hour support on a rotation basis

- Candidate must be able to understand and implement corporate initiatives like safety/soundness and compliance programs