Technical Support Analyst II

Plano, Texas | Technology Industry

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As a Tier-I Support Engineer for Company Security, within the Company Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.

Main Responsibilities:

The candidate MUST have excellent knowledge and/or hands on experience on networking — as well as — outstanding communication skills (see below).

The ideal candidate will possess the following skills:

Required Education: 4 Year Degree Preferred

Required Experience: At Least 3 Years

Communication Skills

a. Understanding and applying Active Listening

b. Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions

c. Ability to teach complex topics

Networking / Troubleshooting Skills

a. Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.

b. Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues?

c. Expertise to troubleshoot or describe common networking and application protocols?

o Example: Ability to describe several computer related issues where the candidate had to perform extensive troubleshooting — describing all steps taken from analysis to fault isolation to resolution.

d. Ability to dissect application issues at the application layer.

o Example: Can the candidate diagnose a failing application by means of examining processes and services tied to said application?

e. Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality?

Preferred Requirements:

McAfee/Intel Security product knowledge is a plus

Due to US export compliance regulations, this position requires candidates to be U.S. citizens, U.S. nationals, Lawful Permanent Residents (i.e. “Green Card” holders), or persons granted asylum or refugee status by the U.S. government.