Sep 28, 2021Are you practicing ethical AI? What to know before you scaleAI brings unprecedented opportunities to businesses but also an incredible responsibility. The output from AI systems has a tangible impact on people’s lives, raising questions around AI ethics, trust and legality. The more decisions a business puts into the hands of AI, the more they accept significant risks. …Artificial Intelligence3 min readArtificial Intelligence3 min read
Sep 14, 2021How to go beyond CX-and get resultsWhen people talk about customer experience (CX) they typically mean the standard sales and marketing customer journey touchpoints. Think attentive in-store clerks and branded apps and websites. These are traditional CX investments, and, sure, they’ve delivered results: higher sales, new customers and more loyalty. But they’re no longer enough. Why…Customer Experience3 min readCustomer Experience3 min read
Aug 31, 2021Industry X changes how companies make things and the very things they makeIndustry X is about creating new products that are cloud-connected and delivering new services through platforms that customers love. Companies embracing the Industry X concept use intelligence to make more informed manufacturing and operating decisions that empower them to do more with less, drive savings and keep people safe. Intelligence is the X With…Industry 4 03 min readIndustry 4 03 min read
Aug 17, 20215 things to know about AIArtificial intelligence (AI) is a constellation of technologies harmoniously enabling machines to act, learn and understand with human-like levels of reasoning. Maybe that’s why everyone’s definition of AI is different: It’s so much more than just one thing. 84% of C-suite executives believe they must embrace AI to meet growth…Artificial Intelligence3 min readArtificial Intelligence3 min read
Published inVoices of Change·Mar 24, 2021How to make your business an experience engineWritten by Jeannine Falcone, Senior Managing Director - Interactive Who in your company should be responsible for focusing on delivering superior experiences? In a word, everyone. Right now, too many companies are stuck in the siloed mindset of the past, where customer experience (CX) means only touchpoints and was something…Experience Design5 min readExperience Design5 min read
Published inVoices of Change·Mar 17, 2021Fjord Trends: Framing 2021 with designWritten by Nick de la Mare, Managing Director - Interactive, Fjord Mapmakers of the 16th century had a colorful way of marking uncharted territories: They often draw sea monsters as placeholders for the unknown. The famous Hunt-Lenox Globe even includes the warning “Hic Sunt Dracones,” Latin for “Here Be Dragons.” …Fjord5 min readFjord5 min read
