And there are constant reminders that they were the company’s bottom-of-the-barrel staffers, priority-wise, even beyond their low salaries. At Lyft, entry-level customer service reps didn’t get stock options.
Those Entry-Level Startup Jobs? They’re Now Mostly Dead Ends in the Boondocks
Lauren Smiley
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This is so true everywhere. Customer service representatives get treated badly across the board.

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