Understanding the mobile experience of a dealership’s fixed-op customer
Get ready for three full days of content and networking, where you’ll learn what’s working now in automotive marketing, sales and management, and how you can combine them to grow profitability at your dealership. Reserve your seat at DSES 2017 today!
Change…
Uber has changed the way we move, Airbnb has changed the way we sleep, Amazon has changed the way we buy, and texting is changing the way we communicate.
Understanding the mobile journey of a customer when they are in fixed operations can markedly improve the profitability of your dealership.
Consider yourself a sample size of one.
What communications can you manage in real time?
I know I can’t manage my work, email, work phone, personal cell phone, and associated voicemails in real time.
People check the aforementioned mediums when convenient. Texting, however, is managed in real time.
Learn why 99% of a dealership’s service customers stay engaged via certain forms of messaging when made available to them.
Thomas will break down tens of millions of fixed operations text messages, showing how dealers are increasing CSI, retention, repair cycle times, and profits through the proper management of communications.
As an authority on FCC and TCPA compliance, Thomas will review rules and answer questions your dealership might have regarding texting.
