Alex Genov – Medium

Alex Genov

Alex Genov

Artificial Intelligence Needs a Dose of Real Empathy

A Story

Oct 25, 2017

Artificial Intelligence Needs a Dose of Real Empathy

Oct 25, 2017

Alex Genov

My Answer to the Question: What one UX skill or ability is the most important to master?

The ability to apply critical thinking based on thorough knowledge of human psychology

Jun 28, 2017

My Answer to the Question: What one UX skill or ability is the most important to master?

Jun 28, 2017

Alex Genov

Open Letter to the Norman Nielsen Group: Is this a case of ‘great minds think alike’ or is…

My friends and former colleagues Mark Keavney, Todd Zazelenchuk and I love creating new knowledge and sharing it with the research…

Feb 29, 2016

Feb 29, 2016

Alex Genov

Be My Friend: A personal relationships framework for building a business

The Big Idea in a Nutshell

Nov 11, 2015

Be My Friend: A personal relationships framework for building a business

Nov 11, 2015

Alex Genov

3 Key Research Principles for Business Success

In this day and age of ‘data’ and ‘insights’, empirical research has taken its rightful place in the pantheon of useful business tools…

Nov 11, 2015

3 Key Research Principles for Business Success

Nov 11, 2015

Alex Genov

You Cannot Design an Experience

When the pioneer of customer loyalty research writes about customer experience in the Harvard Business Review, you’d better listen. In 2005…

Oct 16, 2015

You Cannot Design an Experience

Oct 16, 2015

Alex Genov

BEYOND RESEARCH SILOS: A call for holistic person-understanding in business

So you want to be a customer-centric organization …

Oct 16, 2015

BEYOND RESEARCH SILOS: A call for holistic person-understanding in business

Oct 16, 2015

Alex Genov

Words matter … Choose them wisely.

Oct 14, 2015

Words matter … Choose them wisely.

Oct 14, 2015

Alex Genov

The obesity epidemic, Evolutionary Psychology, and product success

The world economy is struggling. Many traditional industries like manufacturing, housing, and construction, which brought world prosperity…

Aug 19, 2015

The obesity epidemic, Evolutionary Psychology, and product success

Aug 19, 2015

Alex Genov

Consumer Segmentation: The Art and Science of (stereo)Typing

Prologue

Mar 31, 2015

Consumer Segmentation: The Art and Science of (stereo)Typing

Mar 31, 2015

Alex Genov

Alex Genov

Customer Research professional applying Social Psychology & passion for research, design, and innovation to software industry. Head of User Research, Zappos #CX

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