Aaron Hayes-RothinThe Operator’s DilemmaThe Conviction ParadoxOne of the most common questions in the relatively nascent SaaS world that I hear is some version of: what does it take to be a successful…Aug 10, 2016Aug 10, 2016
Aaron Hayes-RothinThe Operator’s DilemmaApple shuts down Topsy: the $200 million mystery laid to restTwo years ago, Apple bought the company I worked for at the time, Topsy Labs. With a real-time search engine covering the full archive of…Aug 10, 2016Aug 10, 2016
Aaron Hayes-RothinThe Operator’s DilemmaNPS: The PrestigeRecently there has been a lot of buzz around Net Promoter Score, or NPS, in the SaaS KPI circle. It’s been vaunted as the one-size-fits-all…Apr 26, 2016Apr 26, 2016