6 Things to Consider for Your User Research within Covid-19

1. Remote is priority

If unnecessary, I personally recommend you conduct remote testing than inviting the testers to the lab and office and remind testers to conduct the test in an environment with good ventilation.

2. Disinfect the environment and the testing devices

Please make sure you disinfect the working environment, stuff you used every single day such as pen, PC, phone and the testing devices before and after testing and research. In further, don’t share the stuff you may use for user research such as pen, post-it notes, whiteboards to reduce the virus spread.

3. Do the Pre-survey or pre-interview the testers

Via pre-survey or pre-interview, we must be responsible to understand the tester’s traveling record from the previous 14 days and how their lives have changed. Since when we conduct user research, the persona should represent the group and not a specific individual.

4. Encourage taking private vehicles instead of public transportation

Running focus groups or face to face interviews may not be good options for now. If you don’t have any remote testing plan yet, and you are planning to invite testers to the lab and office, please encourage testers to take private vehicles over public transportation in order to reduce risk.

5. Wearing Mask and keep at least 2-meters distance

No matter moderated or unmoderated testing, it is better to wear the mask in the enclosed environment and keep at least 2-meters distance. Since the virus can easily spread.

6. Calm down the tester’s emotion

With my current experience, I noticed that some testers are worried about Covid-19. As a result, many testers are not willing to come to the testing lab. Before any testing, please make sure the tester’s emotion is stable and get an understanding of their current situation via small talk. In the emergent period, people’s behaviors are likely to be affected and can change their emotions.

Stay Healthy and Wash Your Hand.

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CEO at @uxtestingio | International Board Member at UXQCC | Professional Committee Member at UXACN | Mentor at @UXPA_Int | Main Organizer at @SavvyUXSummit

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Aldrich Huang👆🏼

Aldrich Huang👆🏼

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CEO at @uxtestingio | International Board Member at UXQCC | Professional Committee Member at UXACN | Mentor at @UXPA_Int | Main Organizer at @SavvyUXSummit