Alison M CollinsBlockedUnblockFollowFollowingtwin mom. education nerd. public school warrior. neighborhood busybody. reformed cat-lady. amateur urbanist. social justice addict. modernist, BLERDApr 9, 2016They had a PowerPoint presentation on the customer support ladder from Trainee to Customer Support Representative to CS Agent to Lead to Manager…but there’s zero PowerPoint slides on the steps needed to advance from where I’m at right now.Learning to dance when you think you’re fallingtalia jane12020This is not the easy path, but the steps you are taking will lead to a rewarding life.