Alterna CXDon’t Ghost Your Customers! Close the LoopDo you try to win your customers back with a free item or discount when they are unhappy with the service agent’s attitude? Do you consider…Oct 11, 2022Oct 11, 2022
Alterna CXThree Unique Ways to Boost Customer RetentionLet’s say you’ve decided to watch one of your favorite Netflix series on a quiet weekend evening at home. What do you think when you see…Aug 27, 2022Aug 27, 2022
Alterna CXCustomer Obsession: Vital Component of GrowthBefore pointing out the connection between customer obsession and sustainable business growth, let’s agree on the terminology. In lots of…Aug 3, 2022Aug 3, 2022
Alterna CXGoing Beyond Sentiments: Emotion AnalysisYou have done everything you can to please your customers. In every aspect, your team of professionals provided the best possible service…Jun 28, 2022Jun 28, 2022
Alterna CXCustomer Experience Metric SelectionThe first step before deep diving into customer experience metric selection is to understand the main areas to address when measuring CX…May 30, 2022May 30, 2022
Alterna CXFour Areas to Address When Measuring Customer ExperienceMeasuring customer experience gives companies the opportunity to determine whether their customers have a problem and understand how to fix…May 24, 2022May 24, 2022
Alterna CXHow to Choose the Right Customer Experience PlatformCustomer Experience (CX) is the overall experience that customers have during the relationship with the delivered product/ service from…Mar 30, 2022Mar 30, 2022
Alterna CXCustomer Experience Technology: Enabling Technology for Better CX ManagementA high-level customer experience technology can automate your CX efforts from collecting and analyzing customer feedback to creating…Mar 15, 2022Mar 15, 2022
Alterna CXLeveraging Internal Communication for Better CXWe already know that good CX quality and customer loyalty drive successful business growth. What most firms overlook is that they should…Feb 23, 2022Feb 23, 2022