The beauty of dealing with a human, especially one that speaks and understands English and is knowledgeable of the entity or product they represent is that you just might get your issue completed or resolved in a quick and trouble free manner. If Siri is represetative of the future of bots then we have a very long way to go with this technology as Siri understands less than 20% of my requests. Also, companies employing people actually do two things. They run a business with all that’s expected and they provide employment. That attribute is important for any society.