Re-Organising the Organisation

Photo by Ashkan Forouzani on Unsplash
  1. Understand the customer (& colleague) journey and map them from “as it is now” to“what we want it to be”, the ideal customer journey
  2. Understand the barriers/ pain points in those journeys
  3. Identify the Problems to be solved and create the hypotheses of how to solve them
  4. Define the Customer Value Proposition — what are we going to do for you (and what aren’t we going to do)
  5. Define the Colleague Value Proposition — what role do they play in our ideal customer experience
  6. Create the organisational structure to build and deliver those propositions

The Essays

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Business Leader who thinks there are better ways to do things & wants to share them

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Andy Rudd

Andy Rudd

Business Leader who thinks there are better ways to do things & wants to share them

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