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The F&B industry has been tumultuous long before COVID-19. Flippant diners last-minute cancellations have plagued restaurants which became a common sight.
Along with the pandemic, these problematic conditions have only worsened. With the entire world in a state of uncertainty, diners have become more cautious and more fickle-minded, putting restaurants in tough competition to stand out against one another.
Colman Andrews from USAToday shares 20 ways in which dining out may change in 2021 and beyond, and two key takeaways are the increased sophistication of customer outreach and growing Apps influence.
Similar to a mutualistic symbiotic relationship, tech solutions serve restaurants valuable data and provide a platform to showcase their offerings, as well as enable predictable traffic flow and higher dine-in rates from consumers. With consumers becoming more loyal to apps, due to the array of benefits and rewards offered than any silo restaurant, restaurants may need to consider turning to increased use of Apps for an extra boost. This is more pertinent even after the pandemic lockdown is removed.
Is your reservation platform able to solve your last-minute cancellations?
