The United Story Isn’t About Customer Service. It’s About Class Warfare.
Paul Constant
787107

This is a good article about the class-warfare behind what happened. I’m sorry, but anyone who’s already been seated should not be forcibly removed from a flight unless they’ve done something illegal or unsafe, not because of some BS class system. I understand how this might happen before boarding starts, but once you’re on the plane, that should be the end of it. It’s stressful enough flying. That poor man must have been traumatized.

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