Rule Based Chatbots or AI Chatbots- Which One Do You Prefer?
Rule Based Chatbots or AI Chatbots:
With the advent of Chatbots, customer service has improved drastically. The ability of Chatbots to solve problems quickly and effectively makes them an absolute necessity in customer review related businesses today. Their constant availability is another huge reason why they are so hugely popular.
According to HubSpot, 71% of their customers use Chatbots for better services. This is because most people are showing a general tendency for not liking human interactions; they would rather prefer to send texts over calls. Surveys show that about 53% of people tend to choose a business which has a texting service at hand. (Source)
It is easy to see therefore, that Chatbots are crucial to profit-making in a business.
There are primarily two types of Chatbots that businesses can choose from Rule-based and Artificial Intelligence (AI)based. Although the AI Chatbot is gaining an increasing amount of popularity, businesses continue to face a dilemma while choosing between these two categories of Chatbots.
How can you choose between the different kinds of Chatbots?
If you are a new business owner looking for the appropriate type of Chatbots for your customer service needs, read on to find out.
· Rule-based Chatbots
Rule-based Chatbots are versatile for sure, but their versatility is specific. It works according to certain commands and instructions, so the customer will have to ask a very specific question to get the desired answer. When a Google Chatbot is developed, the developer can add simple or complicated codes to it, but the bot will not answer any queries that do not follow its command rules.
Rule-based Chatbots have their own advantages. For example, these Chatbots include direct action buttons for regular activities like uploading pictures and files to emails and so on.
· AI Chatbots
AI Chatbots answer the queries asked by customers with almost human intelligence. The queries asked can be long and complicated, but the bot will answer it in a language that is simple and natural.
Also, the more questions are answered, the more the bot updates itself, and therefore uses this Machine Learning to provide solutions to regularly asked questions without a problem.
Another advantage of Artificial Intelligence Chat is that they are available all the time. Also, AI Chatbots provide instant responses.
While the first factor accounts for 64 % of its efficiency, the second factor makes up for about 55%. (Source)
Final Verdict
You can employ rule-based Chatbots for businesses that do not require customised answers to queries. These questions can include inquiries about a delivery, tracking and the like. For answers to more complicated questions, AI Chatbots will be the best bet.
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