The CustomerNo laptopbut on the positive side I have some how managed to acquire the elusive manufacturers reference numberSep 13, 2017Sep 13, 2017
The CustomerDoing it rightNow to be fair, things have moved on a little. My laptop is somewhere out there being ‘inspected’ and there’s a possibility that we may be…Sep 9, 2017Sep 9, 2017
The CustomerChapter 1. ‘How to run a business’ — ‘Think like a customer’. The End.That short sentence is John Risby’s not to be best selling book on customer serviceSep 7, 2017Sep 7, 2017
The CustomerThe processWhatever the process is, it remains a closely guarded secret. So I have to speculate.Sep 7, 2017Sep 7, 2017
The CustomerI can keep this up for a long timeIn case anyone thinks I am being a bit unfair, I did tell Argos that I would be doing this. If making things public means that they will…Sep 7, 2017Sep 7, 2017
The CustomerIt’s not just meHere’s a friend, going to the same Argos shop, with a laptop that was purchased at the beginning of August, 2017. The laptop is now 32 days…Sep 7, 2017Sep 7, 2017
The CustomerThe Process…By the time I got to bed last night, I was physically sick and drained. That’s not just an ‘Argos returns procedure’ thing. That’s because…Sep 6, 2017Sep 6, 2017
The CustomerHow I lost the bapThis is not the start of the tale. This is the bit where all the frustration and disappointment finally got the better of me. In spite of…Sep 6, 2017Sep 6, 2017
