Personal Conversational Customer Experience

AssistHub App Now Available for Talkdesk Customers in AppConnect

Talkdesk customers can now add AssistHub’s personal conversation customer experience technology to their contact center through AppConnect, the first enterprise app store.

AssistHub
AssistHub
Oct 10, 2017 · 3 min read

Talkdesk, the world’s leading cloud-based contact center software, is proud to announce the availability of AssistHub powered by Bit6 on AppConnect. Talkdesk customers can now integrate AssistHub’s personal conversational customer experience technology into their existing call center stack with just one click. Like all AppConnect tools, AssistHub will be available as a free trial with a pay-as-you-go system in place after the trial.

AssistHub for Talkdesk enables efficient communication between customers and businesses, making the companies available to their customers at the right time and place. The customers can reach out through their preferred method of communication — live chat, SMS, and app messaging.

Let’s recall that live chat, SMS, and messaging are all about rich communications, and this is exactly what AssistHub brings to the table, allowing for texting, image, video, and file exchange, contextual messaging, escalation to Talkdesk voice, and interactive conversations. Agents handle all the conversations from one place — the familiar support desk. The tickets can be answered in real time or asynchronously.

Customers can jump to their favorite messaging app, use live chat online, send SMS or emails. AssistHub intelligently routes the conversation to an agent through the existing contact center interface. Managers can leverage metrics and management capabilities of their contact center to track the improved resolution times and soaring customer satisfaction rates.

Apps from new AppConnect partners are added to the platform continually, so keep checking the directory to see what’s available.

About AssistHub & Bit6:
AssistHub powered by Bit6 enables efficient communication between customers and businesses, allowing both parties to reach each other through their preferred communication methods. Customers can use live chat, SMS, and app messaging, while agents continue using the existing familiar customer service workflows to handle all communication.

Bit6 cloud communication platform powers real-time communication functionality that developers, SMEs, and enterprises can deploy in any environment.

About Talkdesk:
Talkdesk is next-generation cloud-based contact center software that helps you deliver delightful customer service. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.

In April of 2017, Talkdesk launched AppConnect, the first enterprise app store, expanding their contact center functionality to include integrations with new partners. These one-click integrations all offer free trial versions for interested customers and can be managed on a pay-as-you-go plan after the trial. For more information, visit appconnect.talkdesk.com.

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AssistHub

Personal Conversational Customer Experience