Tezbox Wallet Common Issues and How to Solve Them

1. Can a baker use the money that I’m delegating to him/her?

No, when you delegate to a baker, the money remains in your wallet. So, delegation is absolutely risk-free.

2. I don’t see my KT account after I logged in. What do I do?

This happens if you have previously cleared your cache or opened your wallet on a different device/browser and clicked ‘restore’.

Go to ‘Options’ and import your KT address from tzscan.

3. Can I use a hardware wallet with Tezbox and how do I do it?

Yes, at the moment you can use Ledger and Trezor hardware wallets. Here is a link on how to use Ledger on Tezbox https://www.youtube.com/watch?v=cYZtfHv4rHU

4. I logged in and all my tez are gone but I can see them on tzscan. What should I do?

This could have happened if you’re using an old version of Tezbox. Try to update to a newer version.

It also might be a connection issue. Sometimes it happens because the nodes are under heavy load. Don’t worry and log in again a little later.

5. I see a message: This account has not been added to the blockchain yet — please wait for a baker to include this in a block before you can use this account.”

First of all, make sure that your TezBox is connected to a node (look at the bottom left-hand corner) and if it is, give it a few seconds and it will appear on Tezbox.

If you see an error similar to ‘Error Level N/A Not Connected’, then you can try to connect to another public node. Click a gear icon in the upper right-hand corner and enter the following address into the RPC Address field: https://mainnet.tezrpc.me

6. The transaction that I just made is missing on Tezbox but I can see it on tzscan. How is that possible and what should I do about it?

Nothing to worry about, Tezbox can sometimes be out of sync.

7. I sent a transaction via Tezbox and got a success message but when I check tzscan, I see that it failed. Why is that?

Check if you added fees to your transaction. Transactions without fees are not permitted after the latest update of the protocol.

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