Follow the Money

Clear and well-written.

Especially the bit about expressing sympathy for the rep:

“I know you didn’t make this foolish rule but unfortunately for you, you are the one who has to pay the consequences. Not Michael O’Leary or Timothy D Armour, for example”

I do more or less exactly what you write so well about in this article.

How ‘bout this:

If you don’t want to be bothered with all that reading and just want a cheap laugh at Ryanair’s expense, just go straight for the Ryanair Hitler video:

Dear Devon,

I would LOVE to hear any suggestions.

You are a woman after my own heart.

x x

Augusta