BBVA Compass mobile banking app wins third consecutive Javelin Mobile Banking Leader award for Functionality
It’s a triple play for BBVA Compass’ mobile app, which was honored with the 2016 Javelin Mobile Banking Leader award for Functionality for the third consecutive year in Javelin Strategy & Research’s Mobile Banking Financial Institution Scorecard. BBVA Compass was also named a Leader in Most Comprehensive Alerts category for the first time.
According to Javelin, BBVA Compass was again recognized for its leadership in functionality, scoring points for its “mobile-first features like pre-login balance viewing, card controls such as card activation and reordering, customization of mobile deposit limits, and a broad range of money-movement capabilities.” For alerts, BBVA Compass scored a perfect 100 for providing real-time or near real-time information about customers’ bank accounts.
“Winning the functionality award for the third consecutive year and the alerts award for the first are amazing honors,” said BBVA Compass Head of UX Design and Director of Mobile and Online Banking Alex Carriles. “It’s proof that our focus on putting the bank in clients’ pockets to help them stay in control of their financial lives is a strategy that’s working.”
Javelin compared the mobile banking capabilities of the top 30 U.S. retail financial institutions across four key areas: accessibility, functionality, app user ratings and alerts. According to Javelin, the Mobile Banking Leaders recognized each year are among the biggest innovators in banking on small screens.
“We are constantly working to stay ahead in the mobile banking game,” said Carriles. “From user experience to incorporating the latest in technology and functionality, we are focused on keeping our mobile experience practical, useful and tech-forward.”
The awards from Javelin are the latest for the bank’s mobile app, which last fall was given the top nod for best mobile app in Money magazine’s annual Best Banks in America feature.
Javelin’s award white paper, which lists all winners in each category, can be found here.