…o myself and others — even when I don’t get a ton of stuff done — I still feel like I’m doing well. I think we underestimate just how much productivity has to do with feeling good about what your’e doing, rather than meeting metrics.
For example, in each of the last three companies I worked (Check Point Software Technologies, Google, and WeWork), my teams were interviewing customers once a week, every two-weeks, or monthly with guided, but very open-ended, conversations. We usually asked customers to show and tell us how they used the product, what was working well for them, and what challenges they were facing. They controlled the conversation. They decided what they wanted to talk about. Not us. Not the team. Not our stakeholders. This is user-centered research.
k gets regularly bu…ry single day, providing a wealth of knowledge on pain points, bugs, feature suggestions, and more. It’s important to create a forum by which this feedback gets regularly bubbled up to the product team for review and action.