Airbnb case study: How design helps cross-culture business
Jessie Chen
2347
AirBnb has been successful at perpetuating racism and shirking non discrimination laws that hotels must follow. The “innovation” that you used was “racism.”
Having experienced this first hand, I find your conclusions amusing. Being turned down by a dozen people for a room because I have a brown face doesn’t increase trust. It made me uninstall the app and pay for a hotel that only needs my credit card to “trust” me.