How to use service patterns is something that I know a number of different organisations are starting to think about. This is a conversation that I’ve seen prompted by the LocalGov Patterns library that we’ve been working on at FutureGov with Essex County Council.
With more organisations working with service-oriented approaches to delivery in the public sector, this is increasingly leading to questions about models for service ownership in how we design, develop, maintain and improve whole services.
As I did at the Create Leicester conference last week, I often start talks by saying that ‘design is a good idea’.
“The line between good and bad ideas is very thin. A bad idea in the hands of the right person can easily be tweaked into a…