Interaction Designer. Looking to work on small wins in healthcare IT. Saving 5 minutes a day? Think what people in healthcare can do with 5 minutes.
Side bar on this one: not every website needs its own help desk. 26 help desks for a single agency make for a really crappy user experience.
… about the government working more like a great tech company. But, government isn’t a tech company. Government is a service provider. More in line with American Airlines or Exxon Mobil or any other service you use that is supported b…