If The Candy Man Can, Then So Can I.

This little light of mine, I’m gonna let it shine.

The quote originated from a Shakespearean play, but before my being aware of The Bard, there was Willy Wonka. It comes at the end of the movie, where Gene Wilder poignantly closes his hand around a piece of candy and says, “So shines a good deed in a weary world.

I’ve been thinking a lot about that lately and how disconnected people are. Globally and even down to my neighborhood Facebook page, are people that forget the whys and hows of human connection. I think when you boil down everything else; this is the gist of what a support person does. That sounds like a no brainer, I know, but I personally feel that techniques, creativity and features all fall to the wayside, if your heart is not the origination point.

I deal with yearbooks, which are so much more than a book. It is parent volunteers working late into the night to create a book their school and kids will love. It is an announcement of a lifetime goal achieved and remarked on by loved ones with joy. It is commemorating first days of school and first steps into new journeys. It is hard work, friends and the summation of precious years never to return. It is your kids realizing there people beyond just their Mom and Dad and seeing how their story started. It is important to people.

So, what can a single person do with that? What they can. My voice of service has always been about being kind and that propels me forward.

One day I can be asked about a senior graduation ad being created in Microsoft Word. My response is to redesign it, so that it looks the best it can. I do that by talking to the parent about their child’s personality to design it to fit them.

Another day, I might be told by digital press that a cover will print poorly and again, my response is to match the images and fonts in order to correct it. The cover is the first thing people see and every time I’ve done this, the school has been thrilled.

An example of how I retouch covers. The left is retouched and the right is the original. The school’s name has been blurred.

It costs nothing but a bit of time for me and honestly, what’s an hour? Particularly when you think that the book could be in someone’s possession for years. This doesn’t extend to just customers, but I treat my co-workers and family in this manner as well. What they have learned to expect about me is that my care of them is always an unexpected surprise.

A kind act can be large or small. It is holding your candle to share your light with others and in turn, helping them light their own candle to hopefully share with those around them. Now that I am aware of Shakespeare and his works, I know the rest of the quote, “How far that little candle throws his beams! So shines a good deed in a weary world.

This was written as part of Support Driven’s Spring 2017 Writing Challenge. The first week’s subject was: What makes you excited about working in customer support? Each of us has a path that landed us here — but what keeps you going month after month?