The Performance Management Process Checklist to Simplify Employee Reviews
The performance management process can be a tricky thing, but with the help of a simple employee review checklist it can be made a whole lot easier. To begin with, employers must set a definite performance management process and apply it evenly and consistently to everyone in the company. This lets employees know what’s expected of them from day one and that they will be held to the same standards as their coworkers. Applying an efficient performance management process can make a world of difference within an organization.
You, as the supervisor, should meet with your employees to create their initial performance plans. You should work together to set measurable goals that are beneficial and reasonable for both the organization and the individual employees. Do not force unreachable goals upon your employees as this will just discourage them, making them feel as if they won’t be able to reach any of the organization’s goals.
You should then monitor employee progress, not only when there is a summary report due, but on a regular basis. This will show your employees that you are constantly in touch with their work and that they should always be working their hardest.
You should be able to determine from continuous monitoring whether your employees need additional training or support to complete their work duties in an acceptable manner. It is important to remember that employee development includes not only improvement on poor performance, but enhancing good performance as well. A few types of employee development include:
- Formal classroom training
- Informal online training
- Coaching or mentoring
- New work assignments
You should use the knowledge gained from observing your employee’s performance during the appraisal period to compare their actual performance to the expectations that were agreed upon in their goal making session. This rating should be given as a pass/fail grade, however that is not where the conversation should end. There needs to be a thorough discussion of the things that can be improved on and the things that you were impressed by.
You can’t forget to reward your employees after the whole process is over. Make sure you are basing reward amounts on the different performance levels and not distributing a one-size-fits-all reward. This will encourage employees to reach even higher once they see that the could be rewarded even more.
One easy way to gain an outside view of your employees performance is to hear from your customers about their interactions with them. BlurtBox is the perfect tool for that. With this method, you will be able to get a first hand sense of your employees customer service skills. Through BlurtBox customers can submit their feedback on both their experiences and their service. Customers are able to report on real-time experiences, another form of continuous monitoring. This is by far the simplest method for conducting employee evaluations. You have to option to walk through all of the feedback that pertains to them and suggest improvements if a problem does arise in a comment.