Donna KellyinThe Customer Success CornerHow we used Customer Success to make a new productThere’s an old saying that goes, “Give the customers what they want.” This statement has since been somewhat debunked, with many business…May 8, 2019May 8, 2019
Donna KellyHow we used Customer Success to make a new productThere’s an old saying that goes, “Give the customers what they want.” This statement has since been somewhat debunked, with many business…May 8, 2019May 8, 2019
Donna KellyIf your Customer Success team is still fighting churn, it’s because they’re not using thisSomething is very, very wrong if the number of customers that discontinue with your product or service continues to increase. Churn can…Mar 28, 2019Mar 28, 2019
Donna KellyinThe Customer Success CornerIf your Customer Success team is still fighting churn, it’s because they’re not using thisSomething is very, very wrong if the number of customers that discontinue with your product or service continues to increase. Churn can…Mar 28, 2019Mar 28, 2019
Donna KellyinThe Customer Success CornerCustomer Success resources you’re not taking advantage of, but shouldIf you’re a Customer Success professional, sometimes it can be difficult finding substantial assets that will help you learn new things…Feb 28, 2019Feb 28, 2019
Donna KellyCustomer Success resources you’re not taking advantage of, but shouldIf you’re a Customer Success professional, sometimes it can be difficult finding substantial assets that will help you learn new things…Feb 28, 2019Feb 28, 2019
Donna KellyinThe Customer Success CornerHow to build a badass customer support teamThe BombBomb Customer Care team is nothing less than a panel of rockstars. If you’ve spoken to our Customer Care team, whether you’ve had…Feb 1, 2019Feb 1, 2019
Donna KellyHow to build a badass customer support teamThe BombBomb Customer Care team is nothing less than a panel of rockstars. If you’ve spoken to our Customer Care team, whether you’ve had…Feb 1, 2019Feb 1, 2019
Donna KellyDoing Customer Success the “right” way A non-poetic ode to the dedicated, frustrated, and…When we talk about starting, being, or doing Customer Success, there’s not much that can be guaranteed. Companies are nothing short of…Dec 20, 2018Dec 20, 2018
Donna KellyinThe Customer Success CornerDoing Customer Success the “right” way: A non-poetic ode to the dedicated, frustrated, and…When we talk about starting, being, or doing Customer Success, there’s not much that can be guaranteed. Companies are nothing short of…Dec 20, 2018Dec 20, 2018
