There’s an old saying that goes, “Give the customers what they want.” This statement has since been somewhat debunked, with many business giants asserting that customers have no idea what they want and it’s our job to tell them. …

Something is very, very wrong if the number of customers that discontinue with your product or service continues to increase. Churn can seem like a never-ending problem, but if you tackle the problem at its source, it doesn’t have to be. If your Customer Success team is highly skilled at…

Something is very, very wrong if the number of customers that discontinue with your product or service continues to increase. Churn can seem like a never-ending problem, but if you tackle the problem at its source, it doesn’t have to be. If your Customer Success team is highly skilled at…

If you’re a Customer Success professional, sometimes it can be difficult finding substantial assets that will help you learn new things and understand complex topics to be successful. Read on to find out what resources you’re probably not taking advantage of, but need to be! Books Whether you enjoy reading…

If you’re a Customer Success professional, sometimes it can be difficult finding substantial assets that will help you learn new things and understand complex topics to be successful. Read on to find out what resources you’re probably not taking advantage of, but need to be! Books Whether you enjoy reading…

The BombBomb Customer Care team is nothing less than a panel of rockstars. If you’ve spoken to our Customer Care team, whether you’ve had a technical issue with your account or you needed advice on how to succeed with video, you know exactly what we’re talking about. Our Customer Care…

The BombBomb Customer Care team is nothing less than a panel of rockstars. If you’ve spoken to our Customer Care team, whether you’ve had a technical issue with your account or you needed advice on how to succeed with video, you know exactly what we’re talking about. Our Customer Care…

When we talk about starting, being, or doing Customer Success, there’s not much that can be guaranteed. Companies are nothing short of snowflakes, and objectives like “success” or “change” or “growth” look different on all of us. Business strategies, department initiatives, and sales numbers are wildly variable. It sounds pretty…

When we talk about starting, being, or doing Customer Success, there’s not much that can be guaranteed. Companies are nothing short of snowflakes, and objectives like “success” or “change” or “growth” look different on all of us. Business strategies, department initiatives, and sales numbers are wildly variable. It sounds pretty…