Artificial Intelligence: Can it Replace Human Intelligence?

Be cautiously optimistic of the rhetoric, very cautiously optimistic of the rhetoric.

There have been multiple reports recently which claim that a major part of the human workforce will be replaced by automatons and machines in the years to come. With excessive research and development being conducted in the field of artificial intelligence, many fear that a major job crisis will unfold since multiple jobs are more accurately and efficiently performed with the utilization of machines. With major names like Stephen Hawking already warning the world that development of robots and intelligent machines beyond a certain point could mark the end of humankind, the intimidation is real, to say the least. But is it all true? Is it possible for the machines to completely replace the human resources? Are humans really not going to find any job in upcoming decades, where every task is performed by the automatons and intelligent machines? I do not believe so. My opinion is that a machine will always fail to completely replace a human being in many instances.

It has been claimed that at least 5 million jobs will be replaced by intelligent machines by the year 2020. I do agree with this, but stand by my opinion that it is next to impossible for a machine to completely replace the human input. I hold a firm opinion that there is a wide range of jobs which can’t be performed without the human finesse. A common example is: “How often are you 100% satisfied with the machine oriented response on the customer service line?”. As long as artificial intelligence has not evolved to a point of developing machines which can interact, engage, think, adapt, and respond exactly in a fashion as a human can, it is not possible for such intelligent machines to completely replace the human resource.

Having said that, there is no argument over the fact that there are certain events in which utilization of a robot can actually turn out to be much more efficient when compared to a human being. Whether in assembly lines or in first responder situations, machines can certainly help a great deal in automating the process while boosting efficiency. However, it is imperative to state that it is the human finesse that controls, operates, and direct the use of such a technology. Be it any kind of an industry that makes an extensive use of artificial intelligence, human input, human interaction, and human judgment can still not be replaced by the capabilities of an artificially intelligent machine.

I find it safe to say that in the years to come, robots are not going to replace the human resource and occupy all of the tasks which are currently being performed by the human beings. What can be expected is a workforce that is a blend of human beings and intelligent machines. The workload in the future will be handled much more efficiently and precisely with the utilization of an interaction between the human and the robot. We are headed towards a reality of humans and robots who will be working together more closely than ever.

If the use of machines can serve to make our existence smarter and safer, no reluctance in embracing the introduction of such machines in the workplaces should exist. The M project launched by Facebook is perhaps one of the best examples that accentuate such a seamless interaction of humankind and intelligent machines. The project blends humans and robots in such a way that it is impossible for the end user to identify whether they are communicating with a machine or a live person.

While artificial intelligence is already taking the world by storm, there certainly are limitations which prevent its dominance over humankind. In the light of the information mentioned above, it wouldn’t be wrong to conclude that while intelligent machines can be relied upon when it comes to making logical and rational decisions which are primarily based on facts, there are other aspects of life which can’t be imitated by the machines. Aspects which have a major role to play in all sorts of business, aspects related to feelings, emotions, sentiments, moods, teaching, judgments etc. can never be imitated by artificial intelligence. Such aspects can essentially be considered as the human prerogative. In other words, when it comes to performing the highly complicated tasks, robots fail to provide the flexibility and creativity to find a solution and that is a major limitation to the application of artificial intelligence.

In conclusion, while the utilization of artificial intelligence will surely make life even more convenient for humankind in the years to come and even force humans to evolve their skill sets, it will perhaps never be possible for such machines to completely replace the human resource. Humankind, the creator of the machines, will always be in charge of directing, operating, and controlling the use of this technology. The human interaction and human input will never be made obsolete because of such machines. A blend of human and computer workforce is only going to make all of the processes more efficient and accurate in a given workplace.

Brent Morgan

Founder, Transcendent Designs LLC

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