PinnedCOPC Inc.The Impact of AI-driven Customer Experience Management Software on Contact Center QualityThere is an adage in machine learning, garbage in, garbage out. Customer experience management platforms have vast potential. How can we…Apr 1, 2022Apr 1, 2022
COPC Inc.The Great ReinventionThe Great Reinvention of customer support roles is upon us; is it time to reinvent staffing norms?Mar 17, 2022Mar 17, 2022
COPC Inc.Seven Ways To Ensure Your Customers Actually Use Your Self-Service SystemHaving a helpful and reliable knowledge base is a critical component of your self-service channel. This online library, also known as a…Feb 21, 2022Feb 21, 2022
COPC Inc.Best Practices for Recruiting, Hiring and Training- 1 of 2 in a SeriesJan 24, 2022Jan 24, 2022
COPC Inc.Why Your 2022 Human Resources Plan Needs to Include Mental Health.The mental health impact of COVID-19 cannot be underestimated. During the initial phase of the pandemic, mental health concerns became…Jan 18, 2022Jan 18, 2022
COPC Inc.Optimizing Pandemic Contact Center Outsourcing RelationshipsAs a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in…Dec 15, 2021Dec 15, 2021
COPC Inc.3 Questions to Help you Gauge Your Employee EngagementAs an organization one of the most important factors to consider when looking at employee retention is employee engagement. Employee…Dec 15, 2021Dec 15, 2021