Commitment can’t easily be measured in units. Distance, however, can. On the relatively small but global team that Hammerhead assembled to develop Karoo, no member of the entourage pushed farther out of their comfort zone, in pursuit of delivering the best product possible, than Robert Martinez, Hammerhead’s VP of Hardware.
Born and raised in New Hampshire, Robert’s undergraduate education took him to Yale to study mechanical engineering. While there he was also on the rowing team, and thus, a teammate of Hammerhead’s future co-founder and CEO, Piet Morgan. …
Karoo’s latest software version – our third this month – is now available for your device. We’ve made some notable UI improvements, and also added a time-to-destination data field.
You can read more of the details here:
Release Date: Aug 30, 2018
The promise of superior GPS navigation is one that many riders have heard from the various brands that offer cycling computers. As cyclists ourselves, our assessment was that no one had yet properly delivered on this promise, which in large part, inspired our development of Karoo.
One basic question we had to ask was: what would “superior” navigation actually be? Does it mean navigational instructions are faultless, and that rerouting is instant? Does it mean the map design is the easiest to read? Does it mean the most intuitive and flexible route planning? Does it mean bike shops, cafés, and…
This week, a pair of useful new data fields – prioritized in response to community feedback – has been added to Karoo’s latest software package. In it, we’re also pleased to patch to a critical bug that’s been impacting offline map downloads for a number of users.
More details are here:
Release Date: Aug 16, 2018
Introductions and Enhancements:
Q: I’m still having trouble downloading offline maps. I’ve had this issue for a while, and you’ve said you’ve been working on it for a while. What’s the current status of this?
A: The software team has continued to chip away at this issue, and we’ve made some substantial progress recently. One persistent bug impacting this was related to the communication between Karoo and our 3rd-party mapping partners. We pinpointed a bug that was causing downloads to be interrupted, so working with them, we’ve implemented a software mechanism that restarts the download where it had failed, as opposed to stalling…
While Karoo software version 22.214.171.124 – out now – doesn’t introduce any notable new features, it ushers in a number of small refinements that address some consistent issues reported by certain segments of our community. More importantly, however, is that greater focus is currently being placed on Karoo improvements and features that will manifest over the next several release cycles. We don’t want to get ahead of ourselves and provide specifics just yet, but the end of summer and approach of fall will bring some exciting stuff.
Q: I recently had to send in my Karoo for exchange. Why do you have to wait until you receive my old one before sending me a new one?
A: This is a practical measure, and very common practice within many sects of the retail industry. It unfortunately would be too easy for a customer to claim that they have a defective unit, request a replacement, and then make off with two fully functioning devices. We also like to have the initial unit on-hand first to verify claims of defect before sending out a new one.
Q: I can only…
Over the month of July, the software team has continued chipping away at a family of issues surrounding turn-by-turn instruction reliability. The new software build version, 126.96.36.199, should see marked improvement for those Karoo users still impacted by these. Some troubles with the accuracy of manually calibrated elevation have also been addressed.
New to the device are more granular navigational instructions when approaching new prompts, such as turns, as well as some small UX improvements and improved reporting reliability and accuracy of average-based data fields. …
July’s first software update for Karoo is light on feature introductions or substantial bug fixes, but for good reason: much focus from the software team over this past sprint went into longer-term improvements and planning, including substantial firmware revisions and the rebuilding of our mapping data library, mentioned in the Q&A blog post last week.
Significant time was also spent developing a wholly new (to Hammerhead) process of software validation: our Advanced Testing Group. Want to learn more about how we want to engage our community to make Karoo better, faster? …
Hammerhead’s growth over the last several months has been accompanied by numerous changes we’ve been making to how we do things. Our software team’s processes in particular have undergone rigorous scrutiny, and while the team has added several key positions, the demands on Karoo from our growing customer base still currently outpace our ability to develop the product to the standards it deserves.
In order to live up to those standards, Hammerhead has begun taking steps towards developing an external team of Karoo’s most engaged users within the community to help us with product testing. We’d like to…