Professor Ted Baker discusses our new resource, Patient FIRST, and how we’ll be getting in touch with NHS trusts to discuss how they are planning for winter.

I wanted to start by thanking you again for your continued efforts as we manage the coronavirus pandemic. We continue to see people going above and beyond, using innovative and new ways of delivering services to meet peoples’ needs in a safe and effective way.

We are already seeing winter pressures mounting. I am concerned that these pressures are building to a peak more quickly than usual, and that some hospital emergency departments are experiencing issues with flow earlier than they have in previous winters. This reflects the clear impact of increased demand combined with infection prevention and control measures required to safely manage the ongoing coronavirus pandemic, and the need to reinstate elective care — which was put on hold at the peak of the crisis. …

Regular column for providers and professionals working in primary care from Dr Rosie Benneyworth, Chief Inspector of Primary Medical Services

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I want to start this blog by saying thank you. During the pandemic, we know that primary care services have worked and continue to work extremely hard to ensure that people continue to receive the services they need in a safe and effective way.

I know that this has been challenging.

It’s also been impressive how providers have been able to quickly innovate and develop new models of care to meet the needs of people receiving services and keep them safe. …

In his latest blog, Care Quality Commission Chief Executive, Ian Trenholm, introduces a new document sharing our latest thinking on our strategy. He discusses how our engagement so far has shaped our thinking and raised further questions to explore ahead of a formal consultation in January.

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Ian Trenholm, Chief Executive, CQC

In my last blog, I looked at how we’re working now, shared our immediate plans for what we’ll do next, and started to look ahead to the future and our new strategy.

This time, I’d like to focus firmly on the future.

The world of health and social care has been changing for a number of years. The coronavirus pandemic has accelerated that change. We’ve seen new types of services developed at pace; new digital channels; and new restrictions on how services are delivered. …


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

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