Carspring — the leading online marketplace for used cars (Media Kit)

Hey friends,

Thank you for clicking through to learn about Carspring — Welcome!

In order for you to see what we are so passionate about doing, we have put Carspring’s media kit here. Hopefully it provides insights into what we seek to improve the car world with. Feel free to share your thoughts or to get in touch. We would love to hear what you think.


Rosy and the Carspring Team @Carspring

Carspring London Team

How does Carspring work? — a brief overview and our key value proposition

  1. Carspring allows you to buy hand-inspected pre-owned cars from the comfort of your own home.
  2. All of our cars have passed a rigorous inspection and come with a complimentary 6 month warranty
  3. Carspring takes care of everything: financing, part exchange and paperwork!
  4. To ensure you’re happy all cars come with a 14-day money back guarantee and are delivered right to your doorstep.
Buying a car is possible from any smartphone in just a few easy steps!

So sit back and relax and let Carspring do all the hard work. All our cars come with…

  • 14 day money back guarantee
  • Flexible finance, whatever your history
  • 6-month full-service warranty
  • A rigorous multi-stage inspection
  • 1 year AA breakdown cover

No test-drive necessary: New online retailer lets you buy expert-checked used cars without leaving the sofa (Press-release)

  • Digital shake up for the pre-owned car market
  • Cars ‘delivered to the door’ with 150 checks performed and 14-day money back guarantee

13 October 2015, London: Carspring, a new online retailer, has launched in the UK and is set to transform the way people buy and sell second hand cars.

A mobile, laptop or tablet now allows the safe purchase of an expert qualified used vehicle, making cars the latest big ticket item that people can safely shop for in their pyjamas.

The days of people trawling multiple car dealerships, or driving the breadth of the country just to be disappointed by an old banger are now a thing of the past. Carspring will deliver a fully inspected car directly to the doorstep within a week from purchase, and buyers have a 14-day money back guarantee if they’re not fully satisfied.

“Today, e-commerce is king, but the second hand car market has struggled to evolve with the digital age, in the way we’ve seen happen in most other sectors”, says Carspring founder, Max Vollenbroich.

Carspring Customers!

7.2 million used cars were sold last year in the UK1, and currently, 85 per cent of all car buyers still feel the need to visit a dealership in the final decision making stages. Max, who previously worked at McKinsey & Co and led one of the most detailed research reports in automotive retail, attributes this to a lack of trust in existing online used car platforms and the fact that such big ticket items are at stake.

Max says: “People would visit a dealership five times before making up their mind, but now they’re window shopping online and only go out to ‘test drive’ their chosen car to settle their decision on such a pricey item. But with Carspring, there’s no need to do even that, as our experts vet the cars themselves before they appear on our website and we offer a full refund if the customer isn’t happy.”

The company says it wants people to think of it as their “car concierge” service that can steer them through the plethora of models on offer, wade through the jargon and cut through the confusion of pricing and hidden costs.

For sellers, Carspring agrees a fixed fee, will send a mechanic to inspect the vehicle and will take care of the entire sales process, without the need for buyers turning up on the doorstep. What is more, the company will buy the car directly if it doesn’t sell on the website within 30 days.

Go to to start the journey.

Notes to Editors:

  • All cars featured are worth over £1,500
  • Carspring uses over 3,000 mechanics nationwide
  • 14 day money back valid as long as the vehicle has not been changed in any way and no more that 1,000 miles on the clock
  • Finance options available with trusting finance partners
  • Carspring agree a fair price upfront which includes a 5%-10% fixed fee depending on the cost of the car

For more information, images or interview requests please contact:

Lucy Hancock / +44 (0) 7809691651

Rachel Newman / +44 (0) 7528171824

1 BCA Used Car Market Report

Why You Will Be Buying Your Future Car Online

19 NOV , 2015.

Published on:

These days we’re all obsessed with buying online. Websites like Amazon have revolutionised the way we think when it comes to getting the stuff we need.

We are now increasingly searching for what we need online and ‘adding to cart’ from the comfort of our homes. Every market is undergoing a digital revolution and no traditional ‘bricks and mortar’ business is safe, including traditional car dealerships it seems.

A recent Automotive Survey by Accenture found that consumers today are far more comfortable with making car purchases online, 76% of respondents indicating that they would consider buying a car online. And why not?

Across the pond, online car dealerships have already seen a 3% year on year growth over the last 5 years and it looks like this trend has started to hit the UK with the launch of Carspring.

Unlike traditional dealerships, Carspring allows for the purchase of used cars in a convenient and secure manner at anytime and from anywhere. Financing applications and outright purchases can be made directly online, with delivery taking place within a week.

What’s more, the company guarantees the receipt of a quality-approved car by putting every listed car through a rigorous multi-stage inspection process.

Initially, this includes an inspector visiting the customer and taking detailed images of all the critical areas of the car. If these impressions pass Carspring’s quality standards, the company sends the seller a concrete valuation and, once accepted, promises to complete a sale within 30 days.

Before travelling to its new owner, the car undergoes a more detailed physical inspection and servicing at the company’s specialist facility, which includes an AA expert review. It’s a much more detailed process than at most dealerships, but the company feels this is necessary to instil confidence in their products.

A trademark feature of Carspring’s service is that prices are fixed at market rate rather than linked to sales targets. These fixed valuations mean that customers can be sure that they are paying a fair price that is representative of the car’s market value, taking away doubts about being overcharged and the instinct to haggle.

What’s more, there are benefits included that aim to put your mind to rest further; a 14-day no-questions-asked return policy, a 6-month warranty and 12-month AA breakdown cover.

Buying online can seem like a risky venture with such a steep price tag attached. A key challenge for companies like Carspring is thus putting people’s doubts and concerns to rest. However, it’s an enticing package that should help allay initial hesitations and apprehensions about not test-driving the car before purchase.

It may well be that this is the start of a completely different business model unfolding, making the purchase of a used car as easy as sticking on the kettle, kicking off your shoes and logging in online.

Start your car journey here: